Terms & Conditions
TURF GAMES LIMITED – TERMS AND CONDITIONS
Turf Games Limited is a registered company in England and Wales with company number 11413279 (“Turf Games”, “our”, “us” or “we”).
These terms and conditions (“T&Cs”) set out the legal terms governing the purchase, supply and allocation of Tickets listed on our Website (or via any linked third party website that we operate and/or sell tickets on) in respect of the Event, our policy on refunds, the registration to participate in or attend the Event, and Your participation in or attendance of the Event.
DEFINITIONS
The following terms in these T&Cs have the following meanings:
· “Event” means the competitive, functional fitness event owned, organised and operated by Turf Games in which You wish to participate or attend or have purchased a Ticket to participate in or attend.
· “Force Majeure Event” means any event or cause beyond Turf Games’ reasonable control which cannot be reasonably foreseen or, if foreseeable, cannot be avoided, including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, contagious disease, flood, royal mourning, national mourning, theft, malicious damage, strike, lock out, adverse or extreme weather conditions, third party injunction, national defence requirements and/or acts or regulations of national or local governments.
· “Intellectual Property Rights” or “IPR” means all patents, utility models, rights to inventions, copyright and neighbouring and related rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights (in each case whether registered or unregistered) and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
· “Material Alteration” means a change to the Event made by Turf Games prior to or during such Event, which (in Turf Games’ reasonable opinion) makes it materially different to the Event that purchasers of a Ticket for such Event could not have reasonably foreseen. For the avoidance of doubt, the following types of changes shall not constitute a “Material Alteration”: changes made due to a Force Majeure Event, changes to times plus or minus [150 minutes], workouts, the number of workouts that participating teams experience during the Event, and (to a reasonable extent) workout locations.
· “Ticket” means any valid ticket or wristband that permits You to participate (as an individual or a team participant) or attend the Event (including any valid wristband for which You have exchanged Your valid ticket at the Event), which are purchased or obtained via our authorised agents or distributors or via Team Aretas.
· “Venue” means the site at which the Event takes place.
· “You” means You either as the user of this Website or a holder of a Ticket to participate or attend the Event, and “Your” shall be construed accordingly.
1. ENTRY TO, SALE AND PURCHASE OF TICKETS
1.1 By entering the Event, You understand and agree to abide by these T&Cs. All Tickets to attend or participate in the Event are to be sold and purchased in accordance with these T&Cs. Please read these T&Cs carefully and raise any queries you may have with Turf Games by contacting us at team@turfgames.com prior to any purchase of a Ticket. Purchase of any Ticket constitutes acceptance of these T&Cs on Your behalf and on behalf of any person for whom You are purchasing Tickets.
1.2 You represent and warrant to Turf Games that You have full legal authority and capacity to complete the online registration in respect of attending or participating in the Event, including on behalf of any person for whom You are purchasing Tickets (including Your team members in the case of a team entering as participants to the Event).
1.3 Only customers holding a valid Ticket (either as a spectator or participant of the Event, as applicable) will be admitted to the Event. You acknowledge that there are a limited number of Tickets (and different categories of Tickets) available for each Event; therefore, the purchase of any Tickets will be strictly subject to availability. Information regarding availability of Tickets for Events will be subject to change without notice.
1.4 Where applicable at the Venue, You must retain Your wristband Ticket on You at all times during the Event.
1.5 Ownership or possession of a team entry Ticket or any other Ticket (including wristband Tickets) does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or IPR belonging to Turf Games.
1.6 All Tickets are sold subject to our right to alter or vary the published Event programme. We reserve all rights in this regard to design, alter or vary the Event programme (without prejudice to any rights You may have under clause 2). Any published start and finish times at Turf Games are estimates only and may be subject to change by 2.5 hours. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Venue within sufficient time in case the Event starts early or otherwise, and to ensure that You are able to stay until the close of the Event should You wish to if it overruns. We are not liable for any losses incurred by You arising out of a change of a published start or finish time in accordance with this clause 1.6. We will not be responsible for providing any reimbursements, refunds or meeting the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect or consequential loss as a result of the Event not running to the precise advertised times. Your team entry Ticket will provide You with entry to the applicable Event but will not guarantee
that You complete a certain number of workouts or complete a certain number, length or type of challenges or tasks as part of the Event.
1.7 All Ticket prices are subject to change at our sole discretion without notice prior to the Event taking place. We reserve all rights to sell Tickets at a discounted price.
1.8 All Tickets are non-transferrable and cannot be exchanged, given away for free or sold (whether at a premium or otherwise) to another person or used as part of any form of business or commercial activity (save as expressly authorised by Turf Games). Any Tickets that are sold, exchanged or transferred will be void and may not be used to enter the Event. Turf Games will not be liable for any costs incurred by You as a result of an unauthorised sale or transfer of individual or team entry to the Event. If found to be in breach of this rule, Turf Games reserves the right to exclude You from participation in the applicable and future Events.
1.9 If You are under the age of 18 at the time of registration to the Event, You and/or Your parent, guardian or responsible adult must sign the Declaration of Consent - CLICK HERE FOR THE FORM to complete no later than 7 days before the Event in question, and send it to Turf Games via email at team@turfgames.com. If You do not comply with this requirement, we have the right to revoke Your participation in the Event. For the avoidance of doubt, if You have purchased a Ticket but fail to provide us with a signed Declaration of Consent (CONSENT FORM HERE) before the deadline, You will not be entitled to a refund. All participants must be over the age of 16 at the date of competition. We do not allow those under the age of 16 to compete in our events.
2.REFUND POLICY AND CANCELLATION, POSTPONEMENT, RESCHEDULING OR MATERIAL ALTERATION OF AN EVENT
2.1 Without prejudice to any rights You may have under this clause 2, all Tickets shall be non-refundable. Any associated booking fees (which, for the avoidance of doubt, shall not include any stripe fees or transaction fees) that may apply at the point of purchase of a Ticket will be refunded.
2.2 If Turf Games, acting reasonably, has to cancel, postpone or make a Material Alteration to the Event, we will notify You as soon as reasonably practicable in advance. We will also use best endeavours to make available information on such matters as soon as reasonably practicable on the Turf Games’s website, social media channels, and/or at the Venue. Customers are advised that the Website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise immediately prior to the Event.
2.3 Subject to clause 2.8, if Turf Games, acting reasonably, has to cancel, postpone or make a Material Alteration to the Event, You will be entitled to a refund in accordance with clause 2.4 to clause 2.7 (inclusive).
2.4 If we have to (acting reasonably) cancel, postpone or make a Material Alteration to the Event part-way through such Event, You will be entitled to a partial refund of the purchase value of Your Ticket (to be pro-rated based on the workouts You have participated in and completed as part of the scheduled Event programme). If You have already participated in and completed 25% of the scheduled Event programme or more before we have to cancel, postpone or make a Material Alteration to the Event, then You will not be entitled to any (partial) refund. Any personal arrangements including but not limited to travel, subsistence and accommodation in relation to the Event, which have been arranged by You are at Your own risk and Turf Games will not be liable for any such losses incurred or any wasted expenditure.
2.5 All applicable refunds will be offered during a dedicated period of 30 days following such notification to cancel, postpone or make a Material Alteration to the Event. During such 30-day period, the Ticket holder must follow the process set out in clause 2.6 below in order to obtain the refund. Customers who do not complete and submit such refund request within this period will not be eligible for a refund. Notwithstanding the foregoing, in the case of a postponement of the Event, the Ticket will remain valid for the rescheduled date of such Event.
2.6 If You wish to make a claim for a refund for the reasons set out in this clause 2, You must contact Turf Games via email at team@turfgames.com for our assessment and approval, together with Your name, the Ticket reference number (if applicable), your team name (if applicable) and the name, location and date of the Event You are requesting a refund for. If You are claiming a refund for Tickets purchased on behalf of others (e.g. a team entry Ticket), such refunds once approved will only be made to the person who purchased the Tickets. We will endeavour to refund tickets within [30] days of Us acknowledging receipt of Your refund request.
2.7 Tickets will not be refunded where they have already been used to gain entry to the Event or where You are able to and choose to attend a postponed or Materially Altered Event.
2.8 Turf Games will not be liable to You for failure to perform any obligation under these T&Cs to the extent that such failure is caused by a Force Majeure Event. For the avoidance of doubt, if a cancellation, postponement or Material Alteration of the Event arises out of or in connection with a Force Majeure Event, Turf Games will not be liable to refund any Tickets, pay any compensation, or be responsible for any costs or expenses You may incur (including travel or accommodation expenses).
3. WITHDRAWAL FROM PARTICIPATION IN AN EVENT
3.1 If You wish to withdraw from the Event (either as an individual or Your entire team) or if You are no longer able to field a full team for the Event, You must inform Turf Games as soon as You become aware that You will not be able to participate in the Event. In the case of such withdrawal from an Event, You may wish to try and claim a refund in accordance with the process set out above in clause 2.6 (including in the case of withdrawal due to injury, in which case You may wish to submit medical evidence of Your injury); however, regardless of the reason(s) for Your withdrawal (including in the case of injury, relocation or otherwise), it will always be at Turf Games’ sole discretion whether we approve Your refund claim.
3.2 If You wish to defer Your Ticket to the Event
3.3 If You have purchased Tickets for a team entry to the Event using a payment plan and You fail to make any scheduled payments in Your instalment plan, Your team’s right to enter the applicable Event will be forfeited immediately without a refund. Any payments made until the failed payment shall be non-refundable. A payment shall be considered failed or unpaid if not paid within 72 hours of the due date.
3.4 No refunds will be made for camping, spectator or parking passes, except only in the event of a cancellation, postponement or Material Alteration of the Event. There will be no exchanges, transfers or changes made to Your camping, spectator or parking passes or reservations.
4. THE EVENT
4.1 Turf Games reserves the right, at our sole discretion (but always acting reasonably, such as in the circumstance referred to in this clause), to: (a) refuse or remove You or Your team’s participation of or attendance to (as applicable) the Event; or (b) to refuse selling You a Ticket either as a spectator or participant (whether that be individually or as a team). This includes, without limitation, circumstances where such refusal or removal is due to the following reasons: health and safety; if You provide false personal information to us during registration or purchase of Your Ticket; if You or Your team members behave in a manner which has or is likely to negatively affect the enjoyment of other persons at the Event, such as using threatening, abusive or insulting language towards other participants, spectators, our staff or organisers, or behaving in a threatening, abusive or insulting manner; if, in Turf Games’ reasonable opinion, we believe You or Your team members are acting under the influence of alcohol or drugs; if You or Your team members breach these T&Cs; if we discover that Your Ticket is void; and/or if You or Your team have clearly entered the incorrect team division based on our ‘Entry Guidelines’.
4.2 If before or during the Event You have a complaint in relation to such Event (including, without limitation, Your ability to participate in the Event), please contact Turf Games at team@turfgames.com or, if You have a complaint during the Event, please speak to member of staff or a steward at the Event promptly.
4.3 By registering for, participating in or attending the Event, You grant permission and give Your express consent for Turf Games to record and use Your voice, image and likeness captured by any means (including using mobile devices, telephones and cameras) during, at or around the Event (including at the Venue). This may be reproduced, edited, cropped, retouched, exhibited, broadcasted, displayed, distributed or used in photographic images and/or films and for advertising or promoting our events on a worldwide basis, including for the purposes of providing ongoing content to our website, social media channels and other, future events that we run. All IPR in such works shall be owned by Turf Games (or its contractors) without payment or compensation being paid or owed to You. If You attend the Event as a parent or guardian accompanying a person under 18 years of age on the date of the Event who is attending or participating in such Event, You agree to give Your express consent on their behalf by completing and signing the Declaration of Consent HERE referred to in clause 1.9 in respect of the recording and use purposes set out in this clause. Filming may also include those taken by the police or security staff for the security of participants and spectators (e.g. CCTV).
4.4 You shall not bring any of the following into the Venue: fireworks, laser pens, laser equipment, any item which Turf Games, in its reasonable opinion, believes could be used as a weapon (including any sharp or pointed objects, such as knives), alcohol, glass bottles or containers, drones, air horns, all animals (including pets), any unauthorised photography, film or videography equipment, and any illegal substances.
4.5 There will be no admission to the Venue of the Event before the designated opening times. We will notify You of such times in advance prior to each Event.
4.6 You agree to abide by all Event rules, regulations and any reasonable instructions issued by or on behalf of Turf Games and any rules imposed by any Venue. Turf Games is entitled to impose Event rules on You from time to time, which will form part of these T&Cs and all decisions and rulings by or on behalf of Turf Games shall be considered final. You agree to comply with all instructions and guidelines given by us and all Event staff, stewards, marshals and medical/safety personnel.
4.7 You are not permitted to promote, market, sell or distribute products or services in relation to Turf Games and/or the Event without Turf Games’ approval. You shall not bring into the Venue, or display or distribute (whether for free or otherwise) at the Event, any personal sponsorship, promotional or marketing materials. Any person(s) engaging in any unauthorised promotional activity will be asked to leave the Venue.
4.8 Turf Games will manage Your personal data in accordance with our Privacy Policy HERE. If You have any queries about this, please contact Turf Games at team@turfgames.com. You will be given the opportunity to unsubscribe from any email communications You receive from Turf Games by following the unsubscribe link provided on email communications.
4.9 You understand that Your personal information, which You provide at the point of registration or entry to the Event or collected during or after the Event, can be used if You require any medical attention in association with the Event.
4.10 You confirm that, in respect of the personal information You provide, You have all necessary authority and permissions to provide such personal information (including where the information relates to another person).
4.11 You understand that results of Events may include personal information (such as names, gender and age) and that this is subject to change. Following the Event, Turf Games may pass such information to a governing body or any affiliated organisation for the purpose of permits or for publishing results either in respect of the Event in question or combined with or compared to other Events.
4.12 Turf Games takes the needs of customers who are disabled or who have other access requirements very seriously and actively encourages people of all abilities to attend the Event. If You have access requirements for the Event, please contact Turf Games at team@turfgames.com.
4.13 Any items, equipment, property or possessions belonging to You which You bring to the Venue is entirely at Your own risk. We will not be responsible or liable for any theft, damage, destruction or loss of Your items, equipment, property or possessions at the Venue before, during or after the Event.
4.14 You are permitted to bring Your own, limited supply of food and drinks for Your own consumption to the Venue but not for resale to other spectators and participants at the Venue.
4.15 You acknowledge that any food and/or drink and/or sample products given out, used or sold (including by any third party vendors or by our partners) at or during the Event, or in relation to the Event, may contain or have traces of possible allergens. You acknowledge that it is Your responsibility to check any such product(s) and that Turf Games will not be held liable for any damage or injury resulting from any allergies to such product(s) (unless caused by our negligence).
1. LIABILITY
5.1 You agree that by attending or participating in the Event, You are aware of the nature of the Event and the associated medical and physical risks, and agree to being responsible entirely for Your physical and medical capability of attending or participating in the Event.
5.2 You represent and warrant to Turf Games that You are sufficiently fit and healthy to participate in the Event unaided and agree to being solely responsible for Your actions at the Event.
5.3 Turf Games, its officers, agents, employees, affiliates, sponsors or medical advisers shall not be responsible or liable for any injury, illness, loss or damage that You may suffer as a result of Your attendance at or participation in the Event: (a) unless as set out in clause 5.5; (b) unless caused by the negligence of Turf Games, its officers, agents, employees, affiliates, sponsors or medical advisers; and/or (c) to the extent that any increase in any loss or damage results from the breach by You of any of these T&Cs.
5.4 You agree that the Turf Games shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract, wasted expenditure or other economic or consequential loss arising from the performance (or any failure to perform) these T&Cs.
5.5 Nothing in these T&Cs shall limit or exclude Turf Games or Your liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability to the extent it cannot be excluded or limited by applicable law.
5.6 Subject to clause 5.5, our total liability to You in connection with these T&Cs whether in contract, tort (including negligence) or otherwise shall not exceed an amount equal to the fees You have paid for Your Tickets (either as a spectator or a participant to the Event).
6. GENERAL
6.1 These T&Cs are subject to amendment from time to time and such amendments shall be at our sole discretion. We will notify You of any amendments to these T&Cs by posting them to this website or, if You are a Ticket holder of the Event, we will notify You of any amendments to these T&Cs on reasonable notice. Upon receipt of such notice, You will be deemed to have accepted any amendments to these T&Cs, unless You wish to raise a complaint or issue by contacting Turf Games at team@turfgames.com.
6.2 These T&Cs constitute the entire agreement and understanding between the parties in connection with the subject matter of these T&Cs and supersede any previous terms and conditions, agreement or arrangement between You and Turf Games relating to the subject matter of these T&Cs. You acknowledge and agree that You have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person (whether party to these T&Cs or not) other than as expressly set out in these T&Cs.
6.3 If any provision or part-provision of these T&Cs is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part provision under this clause shall not affect the validity and enforceability of the rest of these T&Cs.
6.4 Subject to clause 6.5 below, these T&Cs shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
6.5 If You are a consumer, You will benefit from any mandatory provisions of the law of the country in which You are a resident. Nothing in these T&Cs, including clause 6.4 above, affects Your rights as a consumer to rely on such mandatory provisions of local law.
6.6 If You are a business, these T&C, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Last updated 5 June 2025