Privacy & Booking Terms
OUR COMMITMENT TO YOUR PRIVACY
Privacy Policy
Turf Games Limited (“Turf Games”, “us”, “we”, or “our”) operates the www.turfgames.com website (the “Website”).
When you interact with us through our Website, you may provide, or we may collect, certain information from which you would be personally identifiable (referred to as personal information). For the purposes of applicable privacy laws, Turf Games is the “data controller”, meaning we decide the reasons for the use of your personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our Website.
Please read the following policy carefully to understand our views and practices regarding your personal information and how we will fulfil our commitment to protecting and respecting your privacy.
Information we collect
Personal information: You may provide to us, or we may collect certain personally information from you, including (but not limited to) your name, email address, postal address, phone number, age, gender, location and any other personal information you choose to provide to us. We may collect this information from you when you register on our Website, place an order, subscribe to our newsletters or enter information onto our Website.
Device information: We may collect information about the device you use to access our Website, including information such as your IP address, browser type, browser version and operating system.
Usage information: We may collect information about how you use our Website, including the time and date of your visit, the time spent on those pages, click-throughs and other statistics.
We collect this information through cookies, web beacons and other tracking technologies. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our Website. Please read the “Cookies” section below carefully for more information
You do not have to give us any of this data set out above but if you don’t, you will not be able to use certain functions and may not receive or be able to experience the optimal experience either on our Website or at a Turf Games event (e.g. as a participant, we may not be able to place you on the scoring board / leaderboard).
Special categories of data
From time to time, we may also collect certain “special categories of data” that are afforded a higher level of protection under applicable data protection laws because they are more sensitive. Special categories of data include personal information relating to your race or ethnic origin, religious or philosophical beliefs, trade union membership, genetics, biometrics, health, sex life or sexual orientation. We will only collect this type of data to the extent you provide it, but please note that you do not need to provide this type of data if you do not wish to provide it as we do not necessarily require it. You may delete any “special categories of data” that you provide to us at any time by contacting us at team@turfgames.com.
How do we use your information?
We may use the information we collect from you in the following ways:
To provide you with services: We use your information to provide you with our Website features and services, including the purchase of tickets to our events via third party websites and to administer our events, promotions, survey or other features.
To improve our Website: We may use your information to analyse how our Website is being used, to identify areas for improvement and for conducting market research and establishing customer profiles.
To communicate with you: We may use your information to respond to your inquiries, provide customer support, and send you updates about our Website.
To personalize your experience: We may use your information to provide you with details of forthcoming events, offers and other services, updates regarding latest concessions or any changes thereto, information about our events and other promotional activity.
To protect our Website: We may use your information to detect and prevent fraud, spam, and other unauthorized activity on our Website.
Legal Bases for Processing Personal Information
Data privacy laws require us to have legal bases for processing your personal information. Our legal bases for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect from you and the specific context in which we collect it. We collect and process personal information only where:
You have given us your consent for one or more specific purposes.
It is necessary for the performance of a contract (e.g. the purchase of an event ticket) to which you are a party or to take steps at your request prior to entering into a contract.
It is necessary for compliance with a legal obligation to which we are subject.
It is necessary for the purposes of our legitimate interests or those of a third party.
If you have any questions about the legal bases for processing your personal information, please contact us using the details provided at the end of this policy.
Sharing your information
We may share your information with third parties in the following circumstances:
Ticketing providers: We may share your information with our third-party ticketing providers who assist us in our selling of tickets to Turf Games events.
Service providers: We may share your information with third-party service providers who assist us in providing our services, such as hosting providers, and analytics providers (e.g. Google Analytics). Such third-party service providers have their own privacy policies addressing how they use such information.
Official partners and sponsors: We may share your information with event partners and our sponsors either to provide you with our services or, where you have provided your consent, so that they can share product and service recommendations.
Legal requirements: We may share your information if we are required to do so by law, such as in response to a court order or subpoena, or pursuant to a binding regulatory request (in each case, such disclosure will be solely to the extent required by law or the applicable regulatory request).
Business transactions: If we sell, merge, or transfer all or a portion of our business, your information may be one of the assets transferred.
Sharing with the third parties listed above may involve transferring your data to other jurisdictions which have different data protection laws. Whenever we transfer your personal information to other jurisdictions, we ensure a similar degree of protection is afforded to it by ensuring at appropriate safeguards are implemented.
Please contact us if you want further information about where your data is located and on the specific mechanism used by us when transferring your personal information.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a secure gateway provider and are not stored or processed on our servers.
The security of your personal information is important to us but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. As such, we are unable to guarantee the security of any information which you transmit to us via the internet and any transmission is at your own risk.
Email Marketing and Communications
Where you have provided your consents, we may use your personal information to contact you with Turf Games newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
You can also contact us directly at team@turfgames.com to be removed from our marketing list. Your unsubscription will cease all marketing communications from us via email; however, in the event that you choose to unsubscribe, you will still continue to receive service emails regarding processing and shipment of any orders you place on our Website or any emails providing information about the specific event(s) you have signed up to / have purchased tickets for.
Your rights
You may have certain rights with respect to your personal information, including the right to:
Access your personal information: You may request access to your personal information that we have collected or copies of the same.
Correct your personal information: You may request that we correct any inaccurate or incomplete personal information.
Delete your personal information: You may request that we delete your personal information, subject to certain exceptions.
Object to the processing of your personal information: You may object to the processing of your personal information in certain circumstances.
Restrict processing of your personal information: You may restrict the processing of your personal information in certain circumstances.
Data portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdraw your consent: Where our use is based on consent, you may withdraw your consent for us to process your personal information at any time.
Please contact us using the details below if you would like to exercise your rights, which you can do for free. The only time we may charge a reasonable fee is where your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. Otherwise, we will always respond within one month (unless there is a legal reason for us to take longer). Certain rights may not always apply and we will inform you if we cannot comply with your request.
If it is not clear to us who is making the request, we may ask you to confirm your identity before we proceed.
You may also contact the relevant data protection authority in your jurisdiction if you have any concerns about the way we are handling your personal data. However, where possible, please speak to us first as we would appreciate the opportunity to help with your concern.
Your information, including personal information, may be transferred to, and maintained on, servers located outside of your country, state, province or other governmental jurisdiction where the data protection laws may differ from that of the jurisdiction you reside in. Whenever we transfer your personal information to another location, we ensure a similar degree of protection is afforded to it by ensuring at appropriate safeguards are implemented.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.
Cookies
Cookies are a small file of letters and numbers, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your device’s hard drive.
We use cookies on our Website to collect information. You can instruct your browser to refuse all cookies or to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. You can switch off most cookies in your browser settings but, if you do not accept cookies, you may not be able to use some portions of our Website.
There are strictly necessary cookies that we use. These are cookies that are required for the operation of our Website. These essential cookies are always enabled because our Website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our Website.
We also use non-essential cookies, which include (i.e. you can choose whether to accept or reject them):
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests.
Third Party Cookies
Please note that third-parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookie.
For example, Google, as a third-party vendor, uses cookies to serve ads on our Website. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Website or other web sites on the internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page here.
To deactivate the use of any third party advertising cookies, you may visit the relevant consumer page (such as the link provided above for Google) to manage the use of these types of cookies.
Links To Other Third-Party Sites
Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Behavioural Remarketing
Turf Games uses remarketing services to advertise on third party web sites to you after you visited our Website. We, and our third-party vendors, use cookies to inform, optimise and serve ads based on your past visits to our Website.
Google: Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page here
Google also recommends installing the Google Analytics Opt-out Browser Add-on which is available here for your web browser. The Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page here
Facebook and Instagram: Facebook and Instagram remarketing services are provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook. Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance.
You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance - you can find the link for your territory below:
· Europe
· USA
· Canada
Alternatively you can opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy.
Twitter: Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter’s interest-based ads by following their instructions here
You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page here.
Pinterest: Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest’s interest-based ads by enabling the “Do Not Track” functionality of your web browser or by following Pinterest's instructions here
You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page here.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically to ensure you are familiar with any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Website.
Contact Us
You may exercise your rights or raise any questions regarding this privacy policy (including in relation to cookies), using the information below:
Email us at: team@turfgames.com
Last updated 5 June 2025